Find Your Answers

When will my order arrive?

Once dispatched, UK orders typicaly arrive within 2-4 business days. For international orders, please allow 5-14 business days, depending on your location.

Do you ship internationally?

Yes, we offer international shipping! Rates and delivery times vary by destination and will be calculated at checkout.

What is your returns policy?

You can return any item within 14 days of delivery, provided it's unworn, in original condition, and has all tags attached. Please see out full Returns Policy for more info.

Can I exchange an item?

We currently do not offer direct exchanges. If you need a different size, we recommend returning your original item and placing a new order.

How do I care for my Kollective Klothing pieces?

Each garment includes specific care instructions on the label. To preserve its quality, we recommend gentle hand washing in cold water or using a delicate cycle with a mild detergent, then laying flat to dry. Avoid bleach, tumble drying, or wringing, and always store folded in a cool, dry place. This blend resists odors and requires minimal washing, allowing your piece to maintain its elegance and softness for years to come.